Why some casinos have good reputations and other’s don’t

Online casinos live and die by their good reputations. Here are some reasons why some casinos have good reputations and other’s don’t.

Casino License

A casino license is a way for a live casino to introduce themselves to their players. It’s a way of saying that the casino values their good name enough to put in the time and money to prove it to the world. These licenses are often earned in a variety of ways. For example, some casinos get licenses that show that they are monitored by a third party company for fairness. This means that a company that’s not beholden to the casino will constantly measure the casino’s comings and goings to make sure that principles of fairness are being properly adhered to in general. This means making sure that not just the casino does what is fair, but that the casino's players do as well. For example, you want to make sure that the casino is telling the truth about the odds for games, namely that they will pay out what they say they will in terms of probabilities. No one wants to think that they are playing a game that is impossible to win.

The license should also ensure a certain level of security and make sure that no players are cheating or hacking the sit. This can be an all-the-time kind of thing, so having a license that shows this is the case can certainly help a casino get a good reputation.

Casino - tecknad ok

Good Customer Support

Few things make customers happy than having a good support experience. This means both making sure that the support comes in many forms, and that it’s timely and high-quality. The quality should mean that the team is solving the problem, but it should also mean that the team is being friendly and easy to talk to in general. No one wants to encounter a casino problem, go to get it fixed with the support team, and then be yelled at for being stupid or slow.

This is the exact opposite of what players are looking for. This is exactly why many casinos who have a positive reputation have earned it on customer service that makes life easier.

♠ Est. 2012
♥ Own Studio
♣ €150
ComeOn Live Casino
ComeOn Live Casino
♠ Est. 2008
♥ NetEnt
♣ €25


Everyone loves feeling like they are valued and getting something for free, just for being a loyal customer. Casinos with a good reputation will often earn that reputation by adding in bonus programs that blow people’s minds. They often offer programs that do deposit matching, for example. They might offer programs that match the amount in the deposits you’ve made with an amount of their own that you can then use on the games in the casino. It might mean free spins or some other appealing program that helps to generate interest and excitement.

Awards and Certificates

Another thing that helps to increase the good reputation of a company includes the certificates that they have on their site. This includes antivirus certificates and others that will help people to feel safer when they go about playing. Of course, any award can help reputation too, and sites that earn these awards often put extra effort into making the experience of a plyer particularly spectacular.

Vegas Hero Live Casino Dealer
Vegas Hero
♠ Est. 2017
♥ Evolution Gaming
♣ €150
Casumo Live Casino
Casumo Live Casino
♠ Est. 2012
♥ Own Studio
♣ €200

Multiple Devices

In general, players prefer to be able to play their games on their terms. Therefore, a good reputation will naturally pop up if a casino lets android, iPhone, Mac, PC, and other devices all work on the online casino.

Overall, it's easy to see, in the long run, how casinos earn their reputations with hard work and detailed improvements.



Head of content

Lukas is one of the leading authors at Casinoble. He entered the casino world through his passion for online poker. Lukas is also a dedicated sports betting fan. At Casinoble, Lukas usually writes about Live Dealer Games, Sportsbetting and Betting Strategies.

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